Don't underestimate the power of giving and receiving feedback in the interview process. Feedback helps your company improve your hiring process and it provides a positive “candidate experience” for the interviewee!

Today's Quote:

“Feedback is the breakfast of champions.” Ken Blanchard (one minute manager books)

Show highlights:

    • The Whys’ of interview feedback
    • Giving & receiving feedback
    • Provide the tools to create feedback channels into your Interview process

You must first have an interview process:

  • Feedback is process improvement
  • Candidate Experience
  • Time management &
  • Candidate Attraction

Feedback Challenges:

  • Don't have it - Go get it!
  • Have it but not sure how to deliver it
  • Companies not required to provide feedback
  • Legality of feedback - fear of litigation
    • Fear of Discrimination lawsuit
  • Not everyone can accept feedback - low EQ
  • CASE STUDY: 70% of  companies do not provide unselected job applicants with any feedback
  • Make feedback a constant throughout the process- give & receive
    • Is there any reason why you would not hire me
    • Is there any reason why you would not accept an offer with our company

*Mystery creates distrust

What you can and cannot give as feedback:

  • Skills
  • Problem solving abilities
  • Interview Preparation
  • Alignment with Cultural/Values
  • Evidence based feedback
  • Discriminatory in nature
  • Your too Old
  • Never give a woman feedback that she is not assertive enough
  • Body odor

Aaron’s process for giving & receiving feedback:

  • Balanced
  • Build in feedback time (10 minutes after the interview has ended)
  • Feedback based on competency - bullet points, not short stories

Rick’s process for giving & receiving feedback:

  • Feedback starts at the first contact  (gauge ability to give/receive feedback)

    • discuss concerns & fit between career & company goals
  • Ask Questions:
    • What are your thoughts?
    • How do you feel about that?
    • Why is that important?
  • Assign a facilitator of Feedback
    • Ie: recruiter or admin
  • Provide something constructive
  • Give & Get feedback in Real Time -interview wrap up

How to professionally release a person from the process:

  • Call Them!
  • A 5-10 minute phone call to ensure a positive image of your company.
  • Be specific. Facts without any value judgment.
  • Help people to learn. Focus on improvement & help them to find the right fit
  • Be empathetic.

The candidate experience: Integrity & Transparency in the hiring process creates less likelihood of a lawsuit, especially when you leave the door open.

Erin Wilson is the Co-Founder & Talent Engineer of Hirepool, Inc. He has personally interviewed more than 10,000 job seekers. Erin has helped build a company that exited for $640M, and just released a consumer Interview preparation software product (Hirepool.io) being used by job seekers around the world.  

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